Mike Faith

Making Intuitive Business Decisions That Pay Off – Mike Faith

Mike Faith is the Founder and CEO of Headsets.com, a leading provider of office headsets. He launched the company after experiencing the challenges of finding reliable, affordable headsets for his call center business. Mike is also the Founder of Reserve Dinners, a nonprofit offering dinner with celebrities to raise money for charities.

Here's a Glimpse of What You'll Learn

[1:56] Mike Faith reflects on 25 years as a member of EO
[4:13] Why Mike started Headsets.com after a frustrating experience with headset quality and customer service
[5:43] How Headsets.com acquired its domain for $1 million and how it catalyzed business growth
[11:51] What led Mike to move from San Francisco to Nashville?
[16:33] The value of EO forums in navigating difficult decisions through diverse perspectives
[21:27] Mike introduces “popcorn,” a forum technique for deeper emotional insight and peer coaching
[28:20] How “clearing rounds” help resolve interpersonal tensions and build trust in forum settings
[33:18] Mike’s suggestions for getting involved in EO forums and events

In This Episode

When making high-stakes decisions without data-driven insights or a trusted sounding board, entrepreneurs can feel isolated and may experience stagnation. How can business owners sharpen their decision-making and build community support around critical moments?

Versatile entrepreneur Mike Faith accelerated business growth without capital after making an instinct-driven decision to purchase a domain name. He credits his 25-year membership in EO for shaping his leadership approach and providing support to process and make informed decisions. Mike urges founders to embrace discomfort and diverse perspectives to avoid making crucial decisions in a vacuum.

In this episode of The Decision, Robert Hartline and Eric Jackson host Mike Faith, Founder and CEO of Headsets.com, to discuss navigating business growth through intuitive decision-making and peer support. Mike shares his forum coaching tools, including popcorn and clearing rounds, the difference in talent culture between California and Tennessee, and how to become involved in EO forums and events.

Quotable Moments:

“We didn’t have any money, so we put together a deal where we paid them over 10 years.”
“Headsets haven’t seen a lot of change or innovation in 25 years… it’s been incremental.”
“Forum is work. Get the work done. You can chit-chat afterwards.”
“I think most decisions are not easily discernible whether they’re right or wrong.”
“It’s been one of the best things I ever did — experiencing 25 years of others’ decisions.”

Action Steps:

Trust your intuition when data is limited: Not every business decision comes with a complete dataset; intuition can provide the confidence to act decisively. When aligned with experience, gut decisions can drive innovation and unlock growth opportunities.
Leverage peer forums for decision-making support: Engaging with a diverse group of peers provides broader perspectives and emotional clarity. It reduces isolation and helps leaders make more balanced, informed choices.
Embrace discomfort in group settings: Creating space for candid, vulnerable conversations allows teams and forums to work through tension and deepen trust. Growth often happens when we push beyond surface-level dialogue.
Invest in your brand identity strategically: A bold move, like acquiring a premium domain, can transform market perception and drive visibility. Even high-risk branding decisions can pay off when executed creatively.
Engage with global entrepreneurial communities: Reaching out to EO chapters while traveling creates new connections and cross-pollinates ideas. This builds a dynamic support network and freshens your perspective.